Saniclad has tried and tested numerous different couriers and pallet hauliers over our 13 years of trading, and we believe we have built a trusted network of the more efficient couriers/hauliers who are willing to take our abnormal sizes of materials (ugly freight as it's called in the industry!). We pride ourselves in efficiency and quality and aim to dispatch orders same day (if ordered before 12) on a next day delivery (if available).

Unfortunately, due the sizes of our materials, the likes of DPD and UPS won't carry our materials therefore we can't provide detailed/precise delivery information like: Dave will deliver your order between 1.30pm -2pm!!! 😊

Delivery times/ETA's

Generally, all our deliveries are sent on next day service (postcode depending) and delivery times are between 8.00am and 6pm. Please note: Next day services are NOT guaranteed, and installers should not be booked in until good are received safely.

Where possible, and if within our area, we deliver on our Sani-Vans and can provide more accurate estimated delivery times. However, due to the volume and nationwide/ worldwide coverage, most of our deliveries will be delivered using one of our trusted couriers/ pallet hauliers and unfortunately, they don't offer estimated time of arrivals (ETA).

• If on the day of delivery, you require an ETA, please call us and we'll try obtaining an ETA form the courier/ pallet haulier. Times are not guaranteed and may just be AM or PM.
• If your delivery is time critical then we advise to email your order to info@saniclad.co.uk with order and delivery details. We can then quote the delivery times/ services on offer; however, delivery times are NOT guaranteed.
• If we are unable to fulfil an agreed delivery date or there are delays etc we will contact you in advance to discuss alternative delivery options.
• Any missed deliveries will incur a redelivery charge at cost price from courier pallet haulier. Generally, drivers will wait 10-15mins for the receiver to appear. Please ensure all your delivery and contact details are correct and provide any additional delivery details to assist drivers.
• Whilst we have trialled and tested numerous delivery companies and built a reliable delivery network, deliveries are not guaranteed and sometimes deliveries don't reach their destination on time unfortunately due to reasons out of our control/ unforeseen circumstances.
• Please do not book in your installers until all your materials have arrived safely on site.
• Whilst we send out most of our deliveries on next day delivery service (postcode depending), this is NOT guaranteed and Saniclad cannot be held liable or responsible for deliveries not arriving on estimated delivery date and any resulting loss.

Damages/ missing items:

Whilst we take care in packaging and protecting materials as much as possible, damages or human error can occur. Any damaged or missing goods must be signed for as damaged on the delivery note/ Epod and advise Saniclad immediately. Please take photos where possible. We can then investigate and arrange for replacements to be sent out.

Upon arrival of your order, please check your order is complete and in good condition. The delivery note/ Epod must be signed as damaged or missing and advise us immediately of the situation. We'll investigate and look to replace the missing or damaged goods ASAP.

As with all deliveries, if goods are signed for on the delivery note as goods received in good order then missing/ damaged goods cannot be replaced after being signed as received in good condition.